cancellation policy

We understand that circumstances may arise that require you to cancel or reschedule appointments with Nat Lee & Co. 

We strive to accommodate our clients while also managing our schedule effectively. 

Please review our cancellation policy outlined below: 

Cancellation Timeframe: 

Clients are required to provide a minimum of 24 hours' notice for cancellations or rescheduling of appointments with Nat Lee & Co. For appointments canceled or rescheduled less than 24 hours before the scheduled time, clients may be subject to a cancellation fee. 

Cancellation Process: 

To cancel or reschedule an appointment, clients must contact Nat Lee & Co. directly via email at enquiries@natleeco.com.au. Cancellations or rescheduling requests made outside of our business hours will be considered received on the following business day. 

Service Cancellation Fees: 

Service cancellations or rescheduling made with less than 24 hours' notice may be subject to a cancellation fee of $75.00 AUD. The cancellation fee will be charged to the credit card on file or invoiced to the client for future payment. 

Refunds: 

Clients who have prepaid for services and adhere to the cancellation policy may be eligible for a full or partial refund, depending on the circumstances. Refunds will be processed within 5 business days of the cancellation request. Please note there will be No Refund for ‘Change of Mind’ cancellation requests. 

Exceptions: Nat Lee & Co. understands that emergencies and unforeseen circumstances may arise. In such cases, we encourage clients to contact us as soon as possible to discuss their situation. 

No-Shows: 

Failure to attend a scheduled appointment without prior notification will be considered a "no-show." Clients who fail to show up for appointments without prior notification may be charged the full service fee. 

Program Cancellation Fees:

In the event that you need to discontinue a program,  a cancellation fee will be charged. Each program cancellation fee varies, this is to ensure the cost associated with each program is covered. We understand that circumstances may vary, so we encourage you to speak with your therapist if you are unable to complete the program. They will work with you to find the best solution for your situation. Please note that this relates to our programs only. For information on service cancellations please refer to the above cancellation policy.

By booking an appointment with Nat Lee & Co., clients acknowledge and agree to abide by our cancellation policy. 

For any questions or concerns regarding our cancellation policy, please don't hesitate to contact us.