Terms and Conditions

Welcome to Nat Lee & Co. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. 

Please read them carefully: 

Scope of Service: 

Nat Lee & Co. provide mental health counselling and coaching services to individuals seeking support for various mental health/self development concerns and goals. Our services include but are not limited to individual counselling sessions, holistic practices, lifestyle and mental health education. The information provided by Nat Lee & Co. is for educational purposes only, is to be used as a general guide and is not intended to replace professional medical advice. Before making any changes to your diet or lifestyle, please consult with a healthcare professional or your GP to ensure that these adjustments are safe and appropriate for your individual health needs. Your well-being is our priority, and professional guidance is essential for achieving the best outcomes.

Confidentiality: 

Your privacy is of utmost importance to us. All information shared during counselling and coaching sessions is confidential and will not be disclosed to any third party without your explicit consent, except where required by law. 

Professionalism: 

Our counsellors and coaches are professionals dedicated to providing quality care. We commit to maintaining professional standards and adhering to ethical guidelines in all interactions with clients. 

Appointment Scheduling: 

All of our sessions are scheduled by appointment only. To schedule an appointment, please contact us via our Instagram Page, booking features on our Website or email us directly on enquiries@natleeco.com.au. We strive to accommodate your scheduling preferences to the best of our ability. 

Cancellation and Rescheduling: 

If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice. Failure to do so may result in a cancellation fee. Exceptions may be made in cases of emergencies or unforeseen circumstances. For more information please read our cancellation policy available on our website.

Fees and Payment: 

Fees for our services are determined based on the service type and duration of the session. Payment is due at the time of booking unless other arrangements have been made in advance. We accept credit/debit cards, electronic transfers and Nat Lee & Co. Gift Cards.

Code of Conduct: 

Clients are expected to conduct themselves in a respectful and appropriate manner during their sessions. Any behaviour deemed disruptive or harmful to others will not be tolerated and may result in termination of services. 

Feedback and Complaints: 

We value your feedback and encourage open communication. If you have any concerns or complaints regarding our services, please bring them to our attention promptly so that we may address them accordingly. 

Waiver`s & Service Agreements:

With some of our services a waiver and service agreement are important documents that you'll need to review and sign before our consultation. Here's why they're necessary:

• Protecting You and Us: These documents outline our rights and responsibilities, reducing the chance of any misunderstandings or legal issues during or after our consultation.
• Your Consent: By signing, you're giving informed consent to participate in our services. This means you understand the potential risks and benefits involved.
• Confidentiality: We promise to keep your information private, but the agreement clarifies when exceptions might apply.
• Understanding What to Expect: The agreement explains exactly what services we'll provide during our consultation and any follow-up sessions, so you know what to expect.
• Clarifying Responsibilities: It outlines what we're responsible for and what's expected of you as the client.
• Setting Terms and Conditions: This includes things like payment, cancellations, and how we'll handle any disagreements.

In short, these documents ensure we're on the same page, protect your rights, and establish a clear understanding of how we'll work together.

Disclaimer: 

Nat Lee & Co. services are not a substitute for professional medical advice, diagnosis, or treatment. If you are experiencing a mental health crisis or emergency, please contact emergency services or seek immediate medical attention. 

Modifications to Terms and Conditions: 

Nat Lee & Co. reserves the right to modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting to our website or other communication channels. 

By accessing or using our services, you acknowledge that you have read, understood, and agree to abide by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services until you have spoken directly with one of our staff members. 

If you have any questions or concerns, please contact us for clarification. 

Thank you for choosing Nat Lee & Co.