faq`s

1. What payment options does Nat Lee & Co. offer?

At Nat Lee & Co., we strive to make our holistic mental health services accessible to all. We offer several flexible payment options to suit your needs. Currently, we accept payments through credit/debit cards, Electronic Transfers, Nat Lee & Co. Gift Cards.

2. What are Breathwork Waivers, and why are they required?

Breathwork Waivers are forms designed to ensure your safety and well-being during breathwork sessions. As part of our commitment to providing a secure environment for our clients, we require all participants to complete and sign a Breathwork Waiver before engaging in any breathwork sessions. This waiver outlines any potential risks and confirms your consent to participate.

4. How do Consent Forms factor into Nat Lee & Co.'s services?

Consent Forms are essential documents that establish clear boundaries and expectations between clients and practitioners. Before commencing any counselling, breathwork sessions, or personalised programs, clients are required to read and sign a Consent Form. This form ensures mutual understanding and agreement regarding the services provided, confidentiality, and the client's rights.

5. What measures does Nat Lee & Co. take to protect client privacy?

We understand the importance of confidentiality and privacy in our clients' healing journey. Nat Lee & Co. adheres to strict privacy policies and practices to safeguard your personal information. All client data is securely stored and handled in compliance with relevant laws and regulations. For more information please refer to our privacy policy listed on our website.

6. Can I customise my payment plan or request alternative arrangements?

Absolutely! We recognise that each client's financial situation is unique, and we're committed to finding solutions that work for you. If you require a customised payment plan or have specific preferences, please don't hesitate to reach out. We're here to assist you in any way we can.

7. Who should I contact if I have further questions about payment options or policies?

If you have any additional questions or concerns regarding payment options, waivers, consent forms, or privacy policies, our dedicated team is available to assist you. Please feel free to contact us via email at enquiries@natleeco.com.au. We're here to support you on your journey to holistic mental health and well-being.

8. Can I join multiple services or programs at the same time?

Yes, absolutely! At Nat Lee & Co., we understand that holistic mental health often requires a multifaceted approach. You're welcome to participate in multiple services or programs simultaneously to tailor your experience to your individual needs and goals. Whether you're seeking counselling, breathwork sessions, personalised programs, or assistance with nutrition and lifestyle, our team is here to support you every step of the way. Simply let us know your preferences, and we'll work with you to create a comprehensive plan that aligns with your holistic wellness journey.

9. What is Nat Lee & Co.?

Nat Lee & Co. is an online holistic mental health service dedicated to supporting individuals in their journey towards mental well-being. We offer a range of programs and services including online counselling, breathwork sessions, nutrition guidance, and lifestyle coaching.

10. What services does Nat Lee & Co. offer?

We provide online counselling with our therapists, guided breathwork sessions to promote relaxation and emotional healing, personalised nutrition guidance to support physical and mental well-being, and lifestyle coaching to help clients make positive changes in their daily lives. Please be advised that all information provided by Nat Lee & Co., including guidance from our therapists, is intended for informational purposes only and serves as a general guide. Any alterations to your diet and lifestyle should be discussed with your primary healthcare provider or a licensed professional before implementation.

11. Can I join another service or program while I am in the middle of a program or service?

Yes, you are welcome to join another service or program while you are in the middle of one. We understand that different aspects of your well-being may require different forms of support, and we encourage you to explore and utilise the services that best meet your needs. Our team is here to support you every step of the way, whether you choose to participate in one program at a time or multiple programs simultaneously.

12. What happens if I have commenced a Program and am no longer able to continue?

In the event that you need to discontinue a program,  a cancellation fee will be charged. Each program cancellation fee varies, this is to ensure the cost associated with each program is covered. We understand that circumstances may vary, so we encourage you to speak with your therapist if you are unable to complete the program. They will work with you to find the best solution for your situation. Please note that this relates to our programs only.  For information on service cancellations please refer to our cancellation policy listed on our website.